Frequently Asked Questions
If you cannot find the information you need, we are happy to help. Please contact us. Emails received Saturday afternoon thru Monday evening will be answered as quickly as possible during regular office hours: Tuesday – Saturday (excluding holidays).
We strive to keep you informed of your purchase or enquiry every step of the way. Customer satisfaction is our top priority.
General Website Information
Q: I want to know if you carry a specific brand/product?
A: If, after using the Search box on the Hair Liquids website the product you are looking for is not listed please contact Hair Liquids.
Q. How can I pay?
A. With your PayPal account or the following Credit Cards through PayPal. (PayPal is a service that enables you to pay for merchandise (no account necessary) without revealing your financial details to the seller (Hair Liquids)):
– Mastercard
– Visa
– American Express
– Discover
– Apple Pay
– JCB
– Diner’s Club
If you have any questions about paying with PayPal please contact customer service at Hair Liquids.
Q: Do you have a catalog?
A: At this time we do not have a catalog. If you are searching for a particular hair care product which is not listed on the Hair Liquids website, please contact Hair Liquids.
Q: Do you have Gift Cards for purchase?
No, Hair Liquids does not offer Gift Card at this time.
Q: Do you offer Store Coupons?
A: Yes, we offer Hair Liquids Store Coupons throughout the year. Please check our website regularly to take advantage of these.
Q: Where can I find a Store Coupon?
A: Coupon codes will be advertised on the home page. They will also be emailed to registered users in advance, so, to take advantage of this make sure you sign up with Hair Liquids to receive advance notification of Sales and Coupons.
Q: How do I use a Store Coupon?
A: Enter the Store Coupon code into the space provided at checkout. Your total charges reflect the coupon discount.
Q: Why is my Store Coupon not working?
A: The Store Coupon is only valid for specified dates and times – typically it expires at 12:00 midnight CST. Check the date and time on the coupon.
Q: Do Hair Liquids items ever go on sale?
A: Yes, Hair Liquids has sales throughout the year.
Notice of upcoming sales will be advertised on the home page. They will also be emailed to registered users in advance, so, to take advantage of this make sure you sign up with Hair Liquids to receive advance notification of Sales and Coupons.
Q: Can you advise me if an item will be on sale soon?
A: Sorry, we do not have prior notice of upcoming sales.
Q: How do I write a review on a product?
A: We encourage all registered buyers to submit reviews for products they have previously purchased.
Q: Do you offer Live Chat?
A: Sorry, at this time we do not offer live chat. Should you require assistance ordering please please contact Hair Liquids.
Q: How do I unsubscribe from your mailing list?
A: Email Hair Liquids and we’ll be happy to to accommodate you.
Q: My email address has changed. How do I update this information to my current account?
A: If you are a registered user, login to your account and update your information.
Q: I just purchased an item which is now on sale. Do you honor price adjustments?
A: No, adjustments are not available. We recommend you register with Hair Liquids so you will receive notification of store coupons and specials as they are released. Alternatively, check the website regularly, to take advantage of all our special offers.
Shop with Confidence
Payment Information
Q. What are my payment options?
A. You can log into your PayPal account to pay for your purchase; in addition Hair Liquids accepts the following Credit Cards through PayPal:
– Mastercard
– Visa
– American Express
– Discover
PayPal is a service that enables you to pay for merchandise (no account necessary) without revealing your financial details to the seller (Hair Liquids). If you have any questions about paying with PayPal please contact customer service at Hair Liquids.
Q. Which credit cards do you accept?
A. Hair Liquids accepts the following Credit Cards through PayPal:
– Mastercard
– Visa
– American Express
– Discover
PayPal is a service that enables you to pay for merchandise (no account necessary) without revealing your financial details to the seller (Hair Liquids). If you have any questions about paying with PayPal please contact customer service at Hair Liquids.
Q. When I try to pay using PayPal I get an error. Help?
A. If you get this error it means PayPal doesn’t recognize your account. Check your PayPal username/password.
Q: Is sales tax added?
A: Sales tax is added to all orders shipped to Texas.
Q: Is it safe to use my credit card on your site?
A: Absolutely yes. The safety of your personal information is extremely important to Hair Liquids. We protect your personal data from unauthorized access and never release it or sell it to anyone unless required to by law
Q: Can I use my debit card to pay?
A: Yes, you can use a debit card on PayPal provided its billing address matches your home address. This means that prepaid debit cards cannot be used to make a payment with PayPal.
UPDATE: March 2015 – According to paypal.com prepaid debit cards are now accepted. Hair Liquids has not tested this feature yet so we cannot confirm this.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card.
Q: I need assistance with my order, how do I get it?
A: Please contact Hair Liquids, we are always happy to help.
Q: How will the charge appear on my statement?
A: The charge will appear on your statement as Hair Liquids.
Q: How do I know it is safe to shop with you?
A: Hair Liquids takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we’re committed to protecting it.
Q: Do you accept payment with Cashier's Checks or Money Orders?
A: No. Hair Liquids does not accept Cashier’s Checks or Money Orders.
Shipping Information
Q: How much is shipping?
A: Shipping charges to Continental US locations: we typically use USPS Priority Mail.
• $10:00 flat rate shipping for orders up to $80.00
• Free shipping on orders over $80.00
Please note that these rates may change at any time. Please check the website for all/any changes.
Q: Can I confirm my shipping costs before I pay?
A: On the Cart page:
- click on Calculate Shipping to select your state from the dropdown list
- click on Update Totals. Shipping charges and applicable tax will be displayed
This is the total amount of your purchase, and is again displayed on the Checkout page before you confirm your payment.
Q: How do you ship?
A: USPS, with Delivery Confirmation / Insurance – Tracking # is emailed to you from Paypal
Q: I live in Hawaii/Alaska/Puerto Rico. How can I order from you?
A: Sorry, we do not accept online purchases from Hawaii/Alaska/Puerto, but you can still purchase items listed on the website via phone or email.
If you live in Hawaii/Alaska/Puerto and would like to make a purchase please contact Hair Liquids with the product(s) you are interested in and we will get back to you with the total cost, including the shipping costs. (Please, NEVER include your credit card information in an email.)
Q: I live in Canada. How can I order from you?
A: Sorry, we do not accept online purchases from Canada, but you can still purchase items listed on the website via phone or email.
If you live in Canada and would like to make a purchase please contact Hair Liquids with the product(s) you are interested in and we will get back to you with the total cost, including the shipping costs. (Please, NEVER include your credit card information in an email.)
Q: Do you ship overseas?
A: Sorry, we do not accept overseas purchases from the website. If you are from a country other than the U.S. and would like to make a purchase, please contact hair liquids with the product(s) you are interested in and we will get back to you with the total cost, including the international shipping costs.
Q: How soon do you ship?
A: Typically we ship items within 2-3 business days, Tuesday through Saturday. Orders received Saturday afternoon thru Monday evening will be processed the following Tuesday.
Q: What about shipping over the holidays?
A: We do not ship on the following holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve and Christmas Day.
Q: I want to ship to an address other than my Paypal or credit card address?
A: During checkout you will have the option to change the shipping address.
Hair Liquids is not responsible for packages shipped to an incorrect address. Please be sure to keep your address current.
Q. Why has my package not arrived yet?
A. When an order is sent you will receive an email with the postal tracking code. Please check this. Also make sure that the address you provided at time of purchase is correct.
Occasionally we are waiting for deliveries; if we anticipate a delay in shipping you your order we’ll contact you. Please contact Hair Liquids with any further questions.
Returns
Should an error happen at our end, Hair Liquids will make every effort to remedy the situation as quickly as possible.
Q: Can I return an order?
A: Only if we made a mistake. We’ll fix it! Contact us within 5 days of delivery and let us help you.
Q: What do I need to know before I return an item?
A: Should an error happen at our end, Hair Liquids will make every effort to remedy the situation as quickly as possible. Please do not return any item to Hair Liquids before being instructed to do so. A refund will only be issued to qualified customers who comply with our Return Policy. Unauthorized returns will not be accepted. Please review Hair Liquids’ Store Policies.
Q: I received a defective item? What do I do?
A: Please contact Hair Liquids within 5 days of delivery so we can help you.
Q: I received the wrong product. What do I do?
A: Please contact Hair Liquids within 5 days of delivery so we can help you.
Q: My shipment is damaged. What do I do?
A: Please contact Hair Liquids within 5 days of delivery so we can help you.
Q: How do I get a refund?
A: Please do not return an incorrect or damaged order until requested to do so. Unauthorized returns will not be accepted. Hair Liquids prides itself on customer support and we make every effort to ensure that you have a smooth shopping experience.
Authorized refunds are processed through PayPal, at which time you will receive notification from paypal.com.